Feed48 Laws of Power – Small Business Rules Pt. 9
February 1, 2010 in Small Business Insight, Small Business Personal Growth Tags: 48 Laws of Power, business philosophy, Law 9, personal growth, Small Business Insight
Win through your Actions, Never through Argument
Any momentary triumph you think gained through argument is really a mirage: The resentment and ill will you stir up is stronger and lasts longer than any momentary change of opinion. It is much more powerful to get others to agree with you through your actions, without saying a word. Demonstrate, do not explicate.
The saying, “Action speaks louder than word…” could be based on this truth. In business, be argumentative can cause you too lose customers, suppliers and create a negative image for your business. Rather than get into a war of words, demonstrate your ‘rightness’ !
Keeping good records of transactions and keeping detailed project notes is the greatest tool to help you demonstrate your ‘correctness’ when handling disputes. Whether it be financial disputes or disputes concerning the actual service or product. It’s hard to argue with a paper trail!
Creating a positive image in your daily interactions helps tremendously, when a dispute arises. People come to recognize your business as ‘up-standing’ and are more willing to forgive an occasional mistake or dispute.
Be Humble. Be willing to take a small loss to retain a customer. An angry or disgruntled customer is much more likely to speak negatively of your business than a satisfied customer is to speak positively of your business! It’s just human nature. Anger is a great motivator!
February 7th, 2010 at 9:49 pm
Great advice. Arguments are nothing but a little indulgence… fun for a philosophical debate… but often useless in almost any other situation.
Rich
February 11th, 2010 at 7:11 pm
I try to get people to look at business in a different way. There are tons of sites that take a ‘book’ approach, but business is evolving, with technology and globalization, people you do business with are ‘closer’ than ever, so I try to give advise that will help with a more ‘intimate’ business interaction, in a larger market place.
February 12th, 2010 at 6:31 am
I am to a great extent impressed with the article I have just read. I wish the author of vbsinsight.visionsbiz-online.com can continue to provide so much worthwhile information and unforgettable experience to vbsinsight.visionsbiz-online.com readers. There is not much to tell except the following universal truth: It’s safer to go there in your head. I will be back.
February 18th, 2010 at 6:19 pm
I have ended up searching all over for this info. The good news is I just found it at Bing.
Robert
February 23rd, 2010 at 7:01 pm
Hey, this is a very nice blog! It seems you are doing well in the alexa rankings. If you can please help me jump in the rankings as well by checking out my site at http://www.publicdomainpayday.com thank you so much for your time and I will check back on here when I get a chance!
February 25th, 2010 at 2:40 am
I like the layout of your website. Check out the graphics on my site at http://www.publicdomainpayday.com
February 25th, 2010 at 10:07 pm
I like your site…. I didn’t join, but it seems interesting… I bookmarked it and may get back to it…. thanks for the visit. Please come again